Returns & Exchanges

At Froy, we want you to love your home; if you are not completely satisfied, we offer a 30-day window for returns on most furniture and decor items. Please ensure all items are returned in their original packaging and unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes with all protective inserts and securely attach the provided return shipping label to the outside of the carton.

• 3.
  Ship the Item

  Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture pieces through our logistics partner.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days, minus any applicable restocking fees.